Cancellation policy

Cancellation Policy

This policy explains how to cancel or change an order or a subscription with Herbies, and what happens once you do.

Cancelling an Order

Before it has been dispatched. Email help@herbies.co and we will place the order on hold immediately so it cannot leave our warehouse while we sort it out with you. A member of our team will then confirm the cancellation and arrange a full refund of that order.

After it has been dispatched. Once an order is with the carrier we are no longer able to stop it, and it will be delivered to you. In that case our Refund Policy applies. Because we cannot accept returned supplements back into our inventory, you keep the product and we refund 30% of your order value if you request this within 30 days of delivery.

Orders are usually dispatched quickly, so please contact us as soon as you can. We will always tell you honestly whether the order could be stopped in time.

Subscriptions

Some products are offered as a subscription. When you purchase one you receive repeat deliveries at the frequency you selected at checkout. Your payment details are stored securely and you are charged for each delivery, unless you have chosen to pay in advance. Some subscriptions renew automatically at the end of their duration.

Changing or cancelling

You can change, pause or cancel your subscription at any time. There is no minimum term and no cancellation fee.

  • Online. Manage everything yourself at sub.herbies.co. Your order confirmation emails also contain a link to your subscription.
  • By email. Email help@herbies.co from the address you ordered with and we will take care of it for you.

To make sure a change takes effect before your next delivery, please tell us at least 24 hours before your scheduled billing date. Requests received after a renewal has already been charged will take effect from the following billing period.

Alternatives to cancelling

If a subscription simply arrives too often or at the wrong moment, you do not have to cancel it. We can also:

  • Pause your subscription for a period
  • Skip your next delivery
  • Change how often you receive it
  • Move your next delivery date

Just tell us what would suit you better and we will set it up.

Free products in bundles

Any free products included in a bundle are part of the initial purchase only. From the first renewal onwards, free products are no longer included in your subscription deliveries.

What Happens After You Cancel

  • No further payments are taken and no further deliveries are sent.
  • Any order that has already been dispatched will still arrive.
  • You keep access to anything already delivered, including digital guides.
  • You are welcome to start a new subscription at any time.

Refunds

Cancelling stops future charges but does not by itself refund a payment that has already been taken. Please see our Refund Policy for what can be refunded and when. In short: a 30-day satisfaction guarantee at 30% of your order value, with no need to return anything, because we cannot accept ingestible supplements back into our inventory once they have been delivered.

Questions?

If anything here is unclear, or you are not sure what is best for your situation, email help@herbies.co. We would rather sort it out with you than have you guess. Nothing in this policy affects your statutory rights.