Refund policy

Our 30-Day Satisfaction Guarantee

At Herbies we stand behind the quality of our products. If you are not satisfied with the effects, you can request a refund of 30% of your order value within 30 days of delivery. You keep the product. There is nothing to send back to us.

Why We Do Not Accept Returns

Herbies products are ingestible supplements. Once a product has left our controlled supply chain, we can no longer verify how it has been stored or handled, even when the packaging appears unopened. For that reason we do not accept returned supplements back into our inventory, and returned consumable products are never restocked or redistributed.

  • Customer safety. Once an ingestible product leaves our controlled supply chain, its storage conditions and handling can no longer be verified, which creates potential safety risks.
  • Product integrity. The authenticity and integrity of a returned consumable cannot be guaranteed, even if the packaging appears unopened.
  • Consumer protection. A no-restock policy protects every customer by ensuring that only products kept under controlled conditions are distributed.
  • Industry best practice. Supplement and wellness companies widely apply the same standard for safety, quality and regulatory reasons.

This works in your favour: there is no return to arrange, no return postage to pay, and no risk of a parcel going missing on its way back to us.

How the Guarantee Works

  • Timing. Your request must be submitted within 30 days of the confirmed delivery date. Requests made after this window cannot be approved.
  • Amount. 30% of the product purchase price. Shipping and handling fees are not refundable.
  • Keep the product. Nothing needs to be returned, and no return postage is required from you.
  • How to request. Email help@herbies.co from the address you ordered with, and tell us how you got on with the product.
  • Processing. Approved refunds go back to your original payment method and usually appear within 7 to 10 business days, depending on your bank.

What Is Not Eligible

  • Requests submitted after the 30-day guarantee period has ended.
  • Subscription renewals or recurring charges processed after the initial 30-day window.
  • Shipping and handling fees.

Damaged, Incorrect or Missing Orders

This guarantee is about satisfaction with how the product worked for you. If your order arrived damaged, arrived incorrect, or never arrived at all, that is a different matter entirely and is not limited to 30%. Contact us and we will put it right.

Subscriptions

If your purchase includes a subscription, you are responsible for managing or cancelling it before your next billing date. Renewals that occur after the 30-day guarantee window are not covered by this guarantee.

You can manage, pause or cancel your subscription at any time at sub.herbies.co, or by emailing help@herbies.co. If you email us before a renewal is due, we will stop it for you.

Your Agreement

By completing a purchase on herbies.co you acknowledge that you have read, understood and agreed to this Refund Policy in full, including all eligibility requirements and limitations. Nothing in this policy affects your statutory rights.

Questions?

If you have questions about your refund eligibility or need assistance, please contact our Customer Support team within the 30-day window at help@herbies.co. We are here to help and will respond as quickly as we can.